The Assistant Director of Housing and Business Operations is a full-time, professional staff member responsible for operational functions of the department related to housing assignments, meal plan administration, and general business processes for Housing and Residence Life. 

• Coordinate the room assignment and roommate matching process for the department
• Facilitate the Housing Sign-Up process in the Fall and Spring Semesters for the upcoming semesters
• Coordinate May Term and Summer School housing assignments
• Verify housing assignments and occupancy of residents at the start of each semester/term
• Facilitate room consolidation and room changes each semester/term
• Work with the Assistant Director of Residence life to help resolve roommate conflicts between residents
• Review and make decisions on all requests to move off-campus from students
• Coordinate all aspects of correspondence with students as it relates to housing assignments and meal plans
• Review and decide on all room deposit refund requests
• In conjunction with the Facilities and Security Coordinator, ensure that students’ rooms are ready for their arrival (on both early and regular move-in days)
• Maintain the housing software system (currently RMS/Mercury), including user access, all templates, contracts, building, room and rate setup, meal plan rate setup and reporting
• Maintain the housing aspects of the BANNER system including room tables, meal plan tables, rate tables, batch jobs, and various ARGOS reports
• Maintain the meal plan computer system (currently CBORD) ensuring students’ meal plans function properly, and reconcile plans each Fall and Spring Semester
• Maintain and approve all room changes
• Maintain housing waiting lists for Fall and Spring Semesters
• Work with Global Engagement Office to house all study abroad students for Fall and Spring Semesters
• Post authorized charges or credits to a student’s account for items such as improper room change, private room fees, and housing cancellation fees
• Assist the Director in creating reports regarding housing numbers, and future housing projections, and income proposals for various University offices
• Monitor department’s budget and purchasing card activity
• Assist the Director in budget projections and actual expenditures for each fiscal year
• Work with the Office of the Registrar to update student accounts should students withdraw from the University
• Work with Disability Resources to ensure all housing and meal plan accommodations are entered in the Mercury housing system and all room and plan changes are updated correctly in Mercury and CBORD
• Supervise Administrative Assistant for Residence Life
• Approve attendance report for Administrative Assistant
• Develop and maintain a procedures manual for the Mercury housing system, housing components of BANNER, and CBORD
• Update website with move-in/move-out information, staff changes, etc.
• Attend and participate in scheduled staff meetings and training events at the department, division, and university level as requested by the Director
• Assist in division and University functions such as orientation and graduation as requested
• Attend weekly staff meeting as scheduled by the Director of Housing and Residence Life
• Attend and/or schedule committee meetings as directed by the Director of Housing and Residence Life

• High school diploma and a minimum of five or more years of experience involving student housing, office administration, data systems, financial management, or human resources OR Bachelor’s degree and minimum of 3 or more years of experience involving student housing, office administration, data systems, financial management, or human resources
• Organized with the capability of managing complicated and highly detailed operations
• Experience with business functions including, but not limited to, budget development and reporting
• Capable of understanding computer issues related to managing and updating the housing and meal plan module
• Maintain high level of confidentiality, work with frequent interruptions and manage multiple concurrent tasks
• Effective communicator possessing the ability to be sensitive to the needs and desires of students, parents, and staff
• A commitment to and an understanding of a liberal arts education and the ability to embrace and promote the Christian mission of the University

• Master’s degree
• Experience dealing with room management at a university or hotel setting
• Proficient in housing software program(s), BANNER, Maxient, EXCEL